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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler 2013 by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HD9980.5 . Z45 2013. Place hold Add to cart (remove)
	2.	Retail financial services / Lim Chiew Hock; Lim Yau Seong; Bob Low; R. Sockaligam; B. H. Tan, Harry by Lim Chiew Hock [Author] Lim Yau Seong [Author] Bob Low [Author] R. Sockalingam [Author] Harry, Tan B. H [Author] Series: Diploma in Baking and Financial Services Edition: Second edition Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Institut Bank-Bank Malaysia, 2004 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5429.L732 2004. Place hold Add to cart (remove)
	3.	Customer service : skills for success / Robert W Lucas by Lucas, Robert W [Author] Edition: Seventh edition Publication details: New York : McGraw-Hill, 2019 Availability: Items available for loan: Al-Ghazali Library (3)Location, call number: Available to Loan HF5415.5.L931 2019, ... Place hold Add to cart (remove)
	4.	Tip menawan hati pelanggan / Zainuddin Zakaria, Ziadatul Hidayah Zakaria by Zainuddin Zakaria Ziadatul Hidayah Zakaria Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : PTS Professional Publishing, 2008 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5.Z213 2008. Place hold Add to cart (remove)
	5.	Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell by Heppell, Michael [Author] Publication details: Harlow, England ; New York : Pearson/Prentice Hall Business, 2006 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5.H529 2006. Place hold Add to cart (remove)
	6.	Services marketing : concepts & practices / Ramneek Kapoor, Justin Paul, Biplab Halder by Kapoor, Ramneek Paul, Justin Halder, Biplab Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Prentice Hall India, 2011 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HD9980.5 K176 2011. Place hold Add to cart (remove)
	7.	Electronic banking in Malaysia / Bala Shanmugam, Balachandher Krishna Guru by Bala Shanmugam Balachandher Krishna Guru Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kuala Lumpur : Institut Bank-Bank Malaysia, 2003 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HG1710 B171 2003. Place hold Add to cart (remove)
	8.	High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce / Micah Solomon. by Solomon, Micah [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c2012 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5 .S689 2012. Place hold Add to cart (remove)
	9.	The intention economy : when customers take charge / Doc Searls. by Searls, Doc [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, c2012 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5 .S438 2012. Place hold Add to cart (remove)
	10.	The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry / Robert Spector, Patrick McCarthy. by Spector, Robert, 1947- McCarthy, Patrick D Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2012 Online resources: Cover image ebrary Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5 .S741 2012. Place hold Add to cart (remove)
	11.	Customer service : a practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2013 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5 .H289 2013. Place hold Add to cart (remove)
	12.	Customer service : skills for success / Robert W. Lucas by Lucas, Robert W [Author] Robert W. Lucas Enterprise Edition: Sixth Edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Education, 2015 Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5.L931 2015. Place hold Add to cart (remove)
	13.	Relationship management in banking : principles and practice / Steve Goulding and Richard Abley. by Goulding, Steve (Management consultant) [author.] Abley, Richard [author.] Material type: Text; Format: print ; Literary form: Not fiction Publisher: United Kingdom ; New York : Kogan Page, [2019] Availability: Items available for loan: Al-Ghazali Library (3)Location, call number: Available to Loan HG1616.C87.G688 2019, ... Place hold Add to cart (remove)