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1.
Tip menawan hati pelanggan / Zainuddin Zakaria, Ziadatul Hidayah Zakaria by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Kuala Lumpur : PTS Professional Publishing, 2008
Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5.Z213 2008.

2.
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred / Michael Heppell by
Publication details: Harlow, England ; New York : Pearson/Prentice Hall Business, 2006
Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.5.H529 2006.

3.
Innovate! : straight path to quality, customer delight, and competitive advantage / Paul A. Schumann, Jr. ... [et al.]. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1994
Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HC79.T4.I545 1994.

4.
Buying styles : simple lessons in selling the way your customer buys / Michael Wilkinson ; with Richard Smith, Tierah Chorba, and Lynn Sokler. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMA/American Management Association, c2009
Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5438.25 .W2983 2009.

5.
Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill/Irwin, c2013
Online resources:
Availability: Items available for loan: Al-Ghazali Library (2)Location, call number: Available to Loan HD58.7 .C625 2013, ...

6.
Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand / Kelly McDonald. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Wiley, c2013
Availability: Items available for loan: Al-Ghazali Library (1)Location, call number: Available to Loan HF5415.M236 2013.

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