TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management: text, cases and readings 
SN  - 9780749413460
AV  - HD62.15 .R823 1994
PY  - 1993///
CY  - Delray Beach, FL : 
PB  - St. Lucie Press, 
KW  - Total quality management
KW  - Case studies
N1  - Includes index
ER  -