TY - BOOK AU - Flatley,Marie AU - Rentz,Kathryn AU - Lentz,Paula TI - Business communication SN - 9780073403168 AV - HF5721 F568 2012 PY - 2012/// CY - New York PB - McGraw-Hill/Irwin KW - Business communication N1 - Includes bibliographical references and index ER -