TY  - BOOK
AU  - Thomas, Philippa
AU  - Paul, Debra
AU  - Cadle, James
TI  - The Human Touch : : personal skills for professional success 
SN  - 9781906124915
AV  - HF5381.6 .T449 2012
PY  - 2012///
CY  - Swindon : 
PB  - BCS Learning & Development Ltd., 
KW  - Interpersonal relations.
KW  - Success in business.
KW  - Business & Economics
KW  - Corporate Governance
N1  - Includes bibliographical references and index
N2  - Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving
ER  -