TY  - BOOK
AU  - Dawson,Patrick
AU  - Palmer,Gill
TI  - Quality management
SN  - 9780582908840
AV  - HD31 .D272 1995
PY  - 1995///
CY  - Melbourne, Australia
PB  - Longman Australia Pty Ltd
KW  - Quality management
KW  - Organizational change
N1  - Describes 8 detailed company case studies, and analyses the implications of quality management for management theory and for the process of organizational change; Includes bibliography and index
ER  -