TY - BOOK AU - Futrell,Charles TI - Fundamentals of selling: customers for life through service SN - 9780073529998 AV - HF5438.25 .F87 2011 U1 - 658.85 22 PY - 2011/// CY - New York PB - McGraw-Hill Irwin KW - Selling N1 - Includes bibliographical references and index ER -