TY - BOOK AU - Bosworth,Michael T. AU - Holland,John R. AU - Visgatis,Frank TI - CustomerCentric selling SN - 9780071637084 AV - HF5438.25 .B747 2010 PY - 2010/// CY - New York PB - McGraw-Hill KW - Selling KW - Sales management KW - Marketing N1 - Includes index; What is CustomerCentric selling? -- Human buying behavior -- Power to the buyers -- Opinions : the fuel that drives corporations -- Success without sales-ready messaging -- Core concepts of CustomerCentric selling -- Defining the sales process -- Integrating the sales and marketing processes -- Features versus customer usage -- Creating sales-ready messaging -- Marketing's role in demand creation -- Business development : the hardest part of a salesperson's job -- Developing buyer vision through sales-ready messaging -- Qualifying buyers -- Negotiating and managing a sequence of events -- Negotiation : the final hurdle -- Proactively managing sales pipelines and funnels -- Assessing and developing salespeople -- Driving revenue through channels -- From the classroom to the boardroom ER -