TY - BOOK AU - Luther,William M. TI - The marketing plan: how to prepare and implement it SN - 9780814416938 AV - HF5415 .L83 2011 U1 - 658.8/02 22 PY - 2011/// CY - New York PB - AMACOM KW - Marketing N1 - Includes bibliographical references and index; The planning process -- Marketing management -- Market analysis -- Customer analysis -- Brand development -- Product/service plan -- Calculating your marketing communications budget -- Competitive analysis -- The advertising plan -- The sales promotion plan -- The public relations plan -- Sales plan : pricing -- Sales plan : future sales -- Customer service plan -- Maximizing high-potential accounts -- Internet plan -- Research plan -- Pulling the plan together -- Appendix A: marketing plan format -- Appendix B: advertising agencies -- Appendix C: sample businesses plan N2 - Now fully updated, the Fourth Edition of Luther's classic text will help businesses navigate the perilous new landscape of Web 2.0 business strategies, and guide them to develop a working marketing plan ER -