TY  - BOOK
AU  - Gemmel, Paul
AU  - Looy, Bart Van
AU  - Dierdonck, Roland Van
TI  - Services management: : an integrated approach
SN  - 9780273732037
AV  - HD9980.5  .S47 2013
PY  - 2013///
CY  - Harlow, England
PB  - Pearson
KW  - Service industries
KW  - Management
N1  - Includes Index
ER  -