TY  - BOOK
AU  - Futrell,Charles
TI  - Fundamentals of selling: customers for life through service 
SN  - 9780073381121
AV  - HF5438.25 .F87 2009
PY  - 2009///
CY  - Boston
PB  - McGraw-Hill Irwin
KW  - Selling
N1  - Includes bibliographical references (p. 624-628) and index
UR  - http://www.loc.gov/catdir/toc/ecip0827/2008038263.html
ER  -