TY - BOOK AU - Nixon,Peter TI - Dialogue gap: why communication isn't enough and what we can do about it, fast SN - 9781118157831 (hc.) PY - 2012/// CY - Singapore PB - John Wiley & Sons Singapore Pte. Ltd. KW - Interpersonal communication KW - Oral communication KW - Business communication KW - Negotiation N1 - Includes index ER -