Basics. Using English for international communicatinos -- Speaking -- Listening -- Communicating non-verbally -- Face-to-face skills. Building relationships -- Networking -- Building trust -- Making decisions -- Influencing -- Dealing with 'difficult people' -- Managing conflict -- Giving and getting feedback -- Virtual skills. Writing email: the basics -- Writing email: advanced -- Telephoning -- Taking part in conference calls -- Working in virtual teams.

"Master the art of communication with Collins Communication for International Business. Enhance your business relationships and enjoy greater success for you and your business. English may be the language of international business, but when talking to colleagues or business partners it can be clear that we're not always speaking the same language. Collins Communication for International Business will give you the strategies you need to communicate interpersonally with colleagues at home and overseas in the increasingly diverse and complex field of international business. It contains clear and practical advice from experts in the field of international business and communication to ensure you can build and enhance the relationships you need to be successful..."--Publisher description.