Quality management/ Patrick Dawson, Gill Palmer.
Material type: TextPublication details: Melbourne, Australia: Longman Australia Pty Ltd c1995.Description: xi,219p.: ill.; 23.8cmISBN:- 9780582908840
- HD31 .D272 1995
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Describes 8 detailed company case studies, and analyses the implications of quality management for management theory and for the process of organizational change.
Includes bibliography and index.