Includes bibliographical references and index.

Machine generated contents note: pt. I Supply Chain and Logistics Management: Overview -- ch. 1 Introduction -- Supply Chain Defined -- SCOR Model -- An Integrated, Value-Added Supply Chain -- The Value Chain -- Leveraging the Supply Chain -- Supply Chain Strategy for a Competitive Advantage -- Segmenting the Supply Chain -- The Global Supply Chain and Technology -- ch. 2 Understanding the Supply Chain -- Historical Perspective -- Value as a Utility -- Organizational and Supply Chain Strategy -- Mission Statement -- SWOT Analysis -- Strategic Choices -- Supply Chain Strategy Elements and Drivers -- Supply Chain Strategy Methodology -- Supply Chain Opportunities and Challenges -- Supply Chain Talent Pipeline -- Career Opportunities in Supply Chain and Logistics Management -- Growing Demand -- pt. II Planning for the Supply Chain -- ch. 3 Demand Planning -- Forecasting Used to Be Strictly Like "Driving Ahead, Looking in the Rearview Mirror" -- Forecasting Realities --

Note continued: Types of Forecasts -- Demand Drivers -- Forecasting Process Steps -- Quantitative Versus Qualitative Models -- Qualitative Models -- Quantitative Models -- Product Lifecycles and Forecasting -- Introduction -- Growth -- Maturity -- Decline -- Time Series Components -- Time Series Models -- Associative Models -- Correlation -- Seasonality -- Multiple Regression -- Forecasting Metrics -- Forecast Error Measurement -- Demand Forecasting Technology and Best Practices -- ch. 4 Inventory Planning and Control -- Independent Versus Dependent Demand Inventory -- Types of Inventory -- Costs of Inventory -- Carrying or Holding Costs -- Ordering Costs -- Setup Costs -- Total Cost Minimized -- Economic Order Quantity Model -- Basic EOQ Calculation -- Reorder Point (ROP) Models -- Fixed-Quantity Model -- Fixed-Period Model -- Single-Period Model -- ABC Method of Inventory Planning and Control -- Realities of ABC Classification -- Other Uses for ABC Classification --

Note continued: Inventory Control and Accuracy -- Cycle Counting -- Key Metrics -- Inventory Planning and Control Technology -- Software -- Hardware -- Careers -- ch. 5 Aggregate Planning and Scheduling -- The Process Decision -- Goods and Service Processes -- Planning and Scheduling Process Overview -- Aggregate Planning -- S&OP Process -- Demand and Supply Options -- Aggregate Planning Strategies -- Master Production Schedule -- Production Strategies -- System Nervousness -- Material Requirements Planning -- Bill of Materials -- MRP Mechanics -- Short-Term Scheduling -- Types of Scheduling -- Sequencing -- Finite Capacity Scheduling -- Service Scheduling -- Technology -- pt. III Supply Chain Operations -- ch. 6 Procurement in the Supply Chain -- Make or Buy -- Outsourcing -- Other Supply Chain Strategies -- The Procurement Process -- Identify and Review Requirements -- Establish Specifications -- Identify and Select Suppliers -- Determine the Right Price --

Note continued: Issue Purchase Orders -- Follow Up to Ensure Correct Delivery -- Receive and Accept Goods -- Approve Invoice for Payment -- Key Metrics -- Technology -- ch. 7 Transportation Systems -- Brief History of Transportation Systems in America -- Transportation Cost Structure and Modes -- Transportation Costs -- Modes -- Legal Types of Carriage -- For Hire -- Private -- Transportation Economics -- Transportation Cost Factors and Elements -- Rates Charged -- Effects of Deregulation on Pricing -- Pricing Specifics -- Documents -- Domestic Transportation Documents -- International Transportation Documents -- Key Metrics -- Technology -- ch. 8 Warehouse Management and Operations -- Brief History of Warehousing in America -- Economic Needs for Warehousing -- Types of Warehouses -- Warehouses by Customer Classification -- Warehouses by Role in the Supply Chain -- Warehouses by Ownership Type -- Warehouse Economic Benefits -- Consolidation --

Note continued: Accumulation, Mixing, and Sorting -- Postponement -- Allocation -- Market Presence -- Warehouse Design and Layout -- Size of Facility -- Facility Layout -- Warehouse Operations -- Packaging -- Key Metrics -- Customer-Facing Metrics -- Technology -- Warehouse Management Systems -- Yard Management Systems -- ch. 9 Order Management and Customer Relationship Management... -- Order Management -- Order Placement -- Order Processing -- Order Preparation and Loading -- Order Delivery -- Customer Relationship Management -- Customer Service -- Customer Relationship Management -- Technology -- ch. 10 Reverse Logistics and Sustainability -- Reverse Logistics Activities -- Repairs and Refurbishing -- Refilling -- Recall -- Remanufacturing -- Recycling and Waste Disposal -- Returns Vary by Industry -- Publishing Industry -- Computer Industry -- Automotive Industry -- Retail Industry -- Reverse Logistic Costs -- Reverse Logistics Process -- Receive -- Sort and Stage --

Note continued: Process -- Analyze -- Support -- Reverse Logistics as a Strategy -- Using Reverse Logistics to Positively Impact Revenue -- Other Strategic Uses of Reverse Logistics -- Reverse Logistics System Design -- Product Location -- Product Collection System -- Recycling or Disposal Centers -- Documentation System -- Reverse Logistics Challenges -- Retailer-Manufacturer Conflict -- Problem Returns and Their Symptoms -- Cause and Effect -- Reactive Response -- Managing Reverse Logistics -- Gatekeeping -- Compacting the Distribution Cycle Time -- Reverse Logistics Information Technology Systems -- Centralized Return Centers -- Zero Returns -- Remanufacture and Refurbishment -- Asset Recovery -- Negotiation -- Financial Management -- Outsourcing -- Reverse Logistics and the Environment -- Supply Chain Sustainability -- Green Logistics -- ch. 11 Global Supply Chain Operations and Risk Management -- Growth of Globalization -- Factors Influencing Globalization --

Note continued: Reasons for a Company to Globalize -- Global Supply Chain Strategy Development -- International Transportation Methods -- Ocean -- Air -- Motor -- Rail -- Global Intermediaries -- Global Supply Chain Risks and Challenges -- Questions to Consider When Going Global -- Key Global Supply Chain Challenges -- Risk Management -- Potential Risk Identification and Impact -- Sources of Risk -- Supply Chain Disruptions -- Risk Mitigation -- pt. IV Supply Chain Integration and Collaboration -- ch. 12 Supply Chain Partners -- Outsourcing -- Reasons to Outsource -- Steps in the Outsourcing Process -- Supply Chain and Logistics Outsourcing Partners -- Traditional Service Providers -- Third-Party Logistics Providers -- Fourth-Party Logistics Service Providers -- ch. 13 Supply Chain Integration Through Collaborative Systems -- Internal and External Integration -- Internal Integration -- External Integration -- Supply Chain Collaboration Methods: A Closer Look --

Note continued: Quick Response -- Efficient Consumer Response -- Collaborative Planning, Forecasting, and Replenishment -- ch. 14 Supply Chain Technology -- Supply Chain Information -- Supply Chain Information Needs -- Supply Chain Software Market -- Supply Chain Planning -- Supply Chain Execution -- Other Supply Chain Technologies -- SCM System Costs and Options -- Best-in-Class Versus Single Integrated Solution -- Consultants -- Current and Future Trends in Supply Chain Software -- Short-Term Supply Chain Technology Trends -- Emerging Supply Chain Technology Trends -- pt. V Supply Chain and Logistics Network Design -- ch. 15 Facility Location Decision -- The Importance of Facility Location When Designing a Supply Chain -- Supply Chain Network Design Influencers -- Types of Distribution Networks -- Manufacturer Storage with Direct Shipping -- Manufacturer Storage with Direct Shipping and In-Transit Merge -- Distributor Storage with Carrier Delivery --

Note continued: Distributor Storage with Last-Mile Delivery -- Manufacturer or Distributor Storage with Customer Pickup -- Retailer Storage with Customer Pickup -- Impact of E-Business on the Distribution Network -- Location Decisions -- Strategic Considerations -- Location Decision Hierarchy -- Dominant Factors in Manufacturing -- Dominant Factors in Services -- Location Techniques -- Location Cost-Volume Analysis -- Weighted Factor Rating Method -- Center of Gravity Method -- The Transportation Problem Model -- Technology -- Careers -- ch. 16 Facility Layout Decision -- Types of Layouts -- Product Layouts -- Process Layouts -- Hybrid Layouts -- Cellular (or Work Cell) Layouts -- Fixed-Position Layout -- Facility Design in Service Organizations -- Designing and Improving Product Layouts -- Assembly Line Design and Balancing -- Work Cell Staffing and Balancing -- Warehouse Design and Layout Principles -- Design and Layout Process -- Technology -- Careers --

Note continued: pt. VI Supply Chain and Logistics Measurement, Control, and Improvement -- ch. 17 Metrics and Measures -- Measurement and Control Methods -- The Evolution of Metrics -- Data Analytics -- Measurement Methods -- Measurement Categories -- Balanced Scorecard Approach -- Customer Service Metrics -- Operational Metrics -- Financial Metrics -- SCOR Model -- Supply Chain Dashboard and KPIs -- Indicators -- Benchmarking -- ch. 18 Lean and Agile Supply Chain and Logistics -- Lean and Waste -- History of Lean -- Value-Added Versus Non-Value-Added Activities -- Waste -- Lean Culture and Teamwork -- Lean Teams -- Kaizen and Teams -- Team and Kaizen Objectives -- Value Stream Mapping -- VSM Benefits -- Lean Tools -- Standardized Work -- 5S-Workplace Organization System -- Visual Controls -- Facility Layout -- Batch Size Reduction and Quick Changeover -- Quality at the Source -- Point-of-Use Storage -- Total Productive Maintenance -- Pull/Kanban and Work Cells --

Note continued: Lean and Six Sigma -- ch. 19 Outlook for Supply Chain and Logistics Management -- Supply Chain and Logistics Career Outlook -- Trends in Supply Chain and Logistics Management -- Supply Chain Trends -- Logistics Trends -- Supply Chain Leadership Trends -- Supply Chain Technology Trends -- Conclusion.