includes bibliographical references and index

Introduction -- The exceptional manager : what you do, how you do it? -- Management theory : essential background for the successful manager? -- The environment of management -- The manager's changing work environment & ethical responsibilities : doing the right thing? -- Global management : managing across borders? -- Planning -- Planning : the foundation of successful management? -- Strategic management : how star managers realize a grand design? -- Individual & group decision making : how managers make things happen? -- Organizing -- Organizational culture, structure, & design : building blocks of the -- Organization? -- Human resource management : getting the right people for managerial success -- Organizational change & innovation : lifelong challenges for the exceptional manager? -- Leading -- Managing individual differences & behavior : supervising people as people? -- Motivating employees : achieving superior performance in the workplace? -- Groups & teams : increasing cooperation, reducing conflict? -- Power, influence, & leadership : from becoming a manager to becoming a -- Leader? -- Interpersonal & organizational communication : mastering the exchange of -- Information? -- Controlling -- Control systems & quality management : techniques for enhancing organizational effectiveness -- Appendix: the project planner's toolkit : flowcharts, gantt charts, & break-even analysis a1 -- About the authors.