Amazon cover image
Image from Amazon.com
Image from Coce

Quality and performance excellence : management, organization, and strategy / James R. Evans. 2014

By: Material type: TextTextPublication details: Mason, OH : South-Western/Cengage Learning, c2014.Edition: 7th edDescription: xv, 479 p. : ill. ; 23 cmISBN:
  • 9781133955931
Subject(s): LOC classification:
  • HD62.15 .E93 2014
Online resources:
Contents:
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Home library Collection Call number Copy number Status Date due Barcode
Open Shelf Books Open Shelf Books Al-Ghazali Library OS HD62.15 .E93 2014 (Browse shelf(Opens below)) 1 Available GHAZ15063970

Includes bibliographical references and index.

Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.