Quality and performance excellence :
Evans, James R. 1950-
Quality and performance excellence : management, organization, and strategy / 2014 James R. Evans. - 7th ed. - Mason, OH : South-Western/Cengage Learning, c2014. - xv, 479 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
9781133955931
2012950903
Total quality management.
HD62.15 / .E93 2014
Quality and performance excellence : management, organization, and strategy / 2014 James R. Evans. - 7th ed. - Mason, OH : South-Western/Cengage Learning, c2014. - xv, 479 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change.
9781133955931
2012950903
Total quality management.
HD62.15 / .E93 2014